Eliminate order error cost
The risk for errors in the quotation and ordering process is huge, even best-in-class companies experience eye-watering order error costs. And the further an error makes it in the supply chain, the more expensive it becomes to fix. At best, these errors cause delays and disruptive change orders. But if the order goes into production, or worse – all the way through to delivery – then claims and dissatisfied customers will follow.
Tacton’s CPQ software helps you get the order right first time, every time. Configuration results are always based on the most up-to-date product information – all the way back to the bill of material level. With better and more accurate communication between product development, sales and production, you can eliminate order errors completely. The companies that are reaping the greatest benefits from advances in configuration technology are placing the technology centrally, as a single source of information to support all these different dimensions and business processes. For many of our customers, eliminating order error cost has been the single biggest benefit of their configuration project.
Save on non value-adding activities
By automating the sales quotation process, you can achieve huge savings on the time-consuming, highly manual task of preparing customer quotations. This is not just about reducing sales administration, there are many functions in the company that contribute to putting a sales quote together. Product specialists are called on to validate that what is being sold is buildable. Design or engineering are involved in creating customized drawings for quotations. Pricing and discounts need to be approved. All these tasks are dependent on each other and a quote often requires many iterations before it is ready to present to the customer.
The powerful constraint-based configurator in the Tacton CPQ solution removes the need for detailed product knowledge. Your sales team can configure products together with the customer, in most cases without any help from product specialists. Once a configuration is complete, the sales rep can automatically generate a comprehensive and 100% accurate customer quotation including all supporting documentation and 2D drawings, 3D visualizations, even BoMs.
This saves an enormous amount of time. Many of our customers, who previously had average quotation lead times of several weeks, are now providing accurate, high-quality quotations in hours, in some cases minutes. Sales people can focus on selling, instead of chasing information internally, and engineering is freed up to focus on R&D and product development. These time savings are also critical to business growth as the quotation process is no longer a bottleneck.
For manufacturers of configurable products, the time and resources it takes to maintain product information can run into huge numbers. However, it’s inaccurate and inaccessible product data that should be the bigger concern.
By looking at product architecture, what is core and what options can and should be offered, companies can often radically simplify their product portfolios and the information management that goes along with it. Tacton’s back office tools and product configurator naturally support the modularisation of your product portfolio. You will end up with product structures that require significantly fewer rules and less maintenance.
There are numerous advantages to doing this, with the potential to significantly cut costs, while at the same time supporting sales in a better way. Many of our customers are achieving great productivity gains, both on the sales side and in the downstream processes.
Improve demand planning
When your sales team uses Tacton CPQ to create quotations, detailed and accurate information about future demand, all the way down to the BoM level becomes available at a very early point in time. This helps you to create robust demand plans that in turn improve the quality of subsequent planning steps. The result is more resource and cost efficient instructions to the manufacturing floor and the purchasing and logistics departments.
Find out how our customers decreased costs