Think Of It as Your Best Salesperson

When purchasing a complex product, a customer would traditionally meet a sales representative who would then try to configure the product based on how they interpret the customer’s requirements. But that was the old fashioned way.

Tacton Configurator takes the place of the sales rep and allows the customer to do the job themselves. Think of it as your best salesperson, with all the knowledge about the product, customer requirements and technical restrictions at his fingertips. Because Tacton Configurator is requirements based and enables communication with customers at an individual level, buyers can find the precise solution that fits their needs exactly. With configuration, eBusiness becomes much more than mere catalog shopping.

Supporting Your Sales Force
With Tacton Configurator, your sales people, resellers and partners can put together a customized proposal in minutes, something that takes days or weeks using conventional tools. This is crucial, because you have to make it easy for your sales force and partners to sell your “build-to-order” or complex products – particularly when your partners are also selling your competitors’ products. Tacton Configurator guarantees quality by ensuring that solutions are correct and based on up-to-date product data. Your sales people and partner representatives can work with a wider product range and spend less time drawing up proposals – which means more time for your customers.

Supporting Your Customers
By enabling your customers to order customized and complex products and services online, Tacton Configurator is an essential complement to your eCommerce system. Your customers do not even need to have any product knowledge when purchasing, they just need to know what their requirements are. For products that do require a certain amount of technical knowledge, Tacton Configurator becomes the perfect guided selling tool, matching the needs of the user with the optimal product solution.