In manufacturing to beat out the competition it’s important to enhance the customer experience in every way possible. One place that customers want to see change is how they get support for their unique issues. With inefficient processes leading the charge for customer issues, it’s important to nail how you support individuals who need help. […]

How will a product configurator drive digital transformation? Your B2B buyers expect B2C shopping experiences. That means your buyers expect to configure and research a truck cab or a robotic pallet system the same way they expect to customize their running shoes, upholstery on a sofa, or configure their new Mercedes. They want to see […]

Customers are smarter than ever, and they want to be able to interact with your product online. Tacton now offers customer self-service that allows your customer to configure and quote products seamlessly. Here are three self-service stats you should know about:   Want to know more about self-service? Check out our Self-Service Product Sheet. Interested […]

Here at Tacton we’re always listening and learning to try and further understand how our manufacturing customers do business. With that in mind, our latest update is offering exciting ways for manufacturers to enhance their customers’ experiences.   What’s new?   Tacton is now offering Customer Self-Service, integration to Microsoft Dynamics and API for analytics. Combining the latest updates […]

Guided selling – a phrase with as many meanings as there are business consultants using it. A hot topic in manufacturing right now is Guided Selling. A lot of sales, engineering, and even marketing teams are talking internally about it. So what is it and how does it add business value to the day-to-day operations […]

Understanding your customer is critical to the success of your business, so why wouldn’t you go the extra mile to meet them when and where they want? Manufacturers need to learn how their customers are researching their product both online and offline. Check out our 5 big stats about the new B2B buying journey:   […]