SMART COMMERCE ONLINE SUMMIT

Agenda

• Kickoff keynote – Bo Gyldenvang, CEO, Tacton
  8:00AM – 8:15AM CST / 3:00PM – 3:15PM CET

  Bo Gyldenvang is Tacton’s CEO. Prior to Tacton, he was most recently COO at Software AG Americas, a leading enterprise integration and IoT software platform globally. Prior to this, he held management positions at software companies such as BMC Software and HP Software. Bo brings deep global enterprise software and services experience to Tacton leading our next growth phase.

• Understand the Need and Deliver with Speed: Lennart Remnebäck, Atlas Copco
  8:15AM – 8:45AM / 3:15PM – 3:45PM CET

  Lennart Remnebäck, Vice President of Tool Attachments at Atlas Copco, joins us to share how an unbroken digital chain is key to delivering with speed throughout the customer journey. Lennart will detail the digitalization journey that started with CRM, and now connects all investments from ERP, PDM, and more to deliver the end product to their customers—fast! Don’t miss this opportunity to hear from a manufacturing leader in customer experience.

• Embrace the Customer Revolution: Mauro Boffardi, Intershop & Nick Thompson, Tacton
  8:45AM – 9:15AM CST / 3:45PM – 4:15PM CET

  B2B Customers demand the same sleek, always-on experience they’ve enjoyed as consumers – without cumbersome processes or inefficient handoffs. Reimagine e-commerce and unify all your customer services company-wide – from presales, to sales, to after-sales – to boost your business. Intershop and Tacton will discuss the creation of digital strategies around your customers and showcase a digital customer portal with must-have information and readily accessible self-service-tools.

• Developing a Customer-centric Digital Strategy: Alexander van der Weide, nVent
  9:25AM – 9:55AM CST / 4:25PM – 4:55PM CET

  Alexander van der Weide, VP of Marketing for Enclosures at nVent, will discuss how a robust digital experience strategy ensures nVent Hoffman provides an easy and engaging customer experience and outstanding customer service.

• Mapping the Customer Journey at Pelco: Fahad Mahboob, Pelco
  9:55AM – 10:25AM CST / 4:55PM – 5:25PM CET

  Service has always been a central part of Pelco’s culture, and they continue to position themselves as a trusted source for customer-centric leadership across the security industry. Fahad will discuss how Pelco has developed an approach to remove friction from the customer journey and deliver a better purchase experience through innovative processes

• Closing remarks: Nick Thompson, Tacton
  10:25AM – 10:30AM CST / 5:25PM – 5:30PM CET

  Nick will close out our session with reflections on the topics presented.