Resource Type: Videos & Webinars

Customer Video: Pelco: “Mapping the Customer Journey”

Success with CPQ starts with trust

Our customer Pelco is a global leader in video security solutions. The product portfolio includes video surveillance cameras, video management and recording systems, security software and services.

Pelco’s Customers include cities, hospitals, airports, seaports, retail and office environments, as well as schools and universities.

At our Smart Commerce Online Summit, Pelco’s Fahad Mahboob explained how with our solutions Pelco achieved:

  • Tailored its own sales and distribution processes better to customer requirements and customer journey.
  • Reducing the complexity of product configuration and pricing.
  • Reducing the number of offer revisions.

View the entire discussion here!

Customer Video: Atlas Copco “Understanding Customer Need and Responding with Speed”

atlas copco at Tacton Smart Commerce Summit

Learn how Atlas Copco has implemented an end-to-end digital sales process with Tacton.

Our customer Atlas Copco is a leading international industrial group with a wide range of products. The variety of variants in its own product portfolio resulted in high “complexity costs” for Atlas Copco.

Like many other industrial companies, Atlas Copco was faced with the challenge of efficiently offering and selling tailor-made solution packages of devices, software, services and accessories to customers.

At our Smart Commerce Online Summit, Lennart Remnebäck, Vice President Tool Attachments and Operations Development, explained how the company achieved great results with our solutions:

  • Quoting Times could be reduced by 25%.
  • Atlas Copco achieved an efficiency increase of 50% in preparation for production.
  • Was able to save 1000 hours annually in administrative activities.
  • The profit margin could increase thanks to lower manufacturing costs.

View the entire discussion here!

Customer Video: nVent “Developing a Customer-Centric Digital Strategy”

Our customer nVent is a globally active manufacturer of control cabinets, device housings, subracks, and associated components for a wide variety of requirements.

In his lecture, Alexander van der Weide, VP Marketing Enclosures, explains how nVent has managed with Tacton CPQ to offer customers a convincing digital customer experience and excellent customer service.

View the entire discussion here!

Intershop-Tacton Customer Journey Demo

Tacton and intershop partnership

This video shows a typical buying journey of a B2B manufacturing end-customer when the Configure-Price-Quote capabilities of Tacton and the e-commerce capabilities of Intershop are combine

Check out how a typical buying journey can be transformed with an Intershop and Tacton partnership. Combining CPQ and eCommerce can make a difference in how you market, sell and engineer your manufacturing products. With the Tacton and Intershop partnership, it’s easier than ever to achieve a true B2B customer experience that’s fast and exciting.

Webinar: Putting the Manufacturing Buyer in the Driver’s seat

Steps to Successfully Deploying Customer Self-Service in Manufacturing

The B2B buying experience in manufacturing has been exposed as high-touch, complicated, and disjointed. Partner that with recent economic uncertainty, social distancing practices, and travel restrictions, and you have a new sense of urgency to digitalize quickly!

In this webinar learn how to:

  • Accelerate Digital Commerce for growth
  • Empower customers and generate leads online through your website
  • Integrate systems for a data-driven customer experience​
  • Build customer-centricity that travels beyond front office transformation
  • Rethink customer experience through the Product and Service lifecycles

Experience a live solution demo that puts customers in the driver’s seat. We’ll demonstrate how personalized customer experiences beginning with product configuration, real-time 3D visualization and proposal collaboration creates a frictionless buying experience while increasing sales efficiency.

Tacton 3D Visualization Software Webinar

Tacton 3d visualization software

Do you wish there was an easier way to get your customers involved with your products? They do their part and you do yours, in a fun and engaging way? You’d save time and sell faster. They’d get more invested in your products. Tacton 3D visualization software enables all of that and more. Check out our latest webinar in which we cover:

• Challenges facing Manufacturers that Visualization solves
• How Tacton 3D Visualization software empowers Manufacturers
• What do the Analysts say?
• Visualization Demo
• Interact with the configuration we create with our Augmented Reality App


State of the Industry and Smart Commerce

Industry 4.0 has created and digital transformation has created new challenges for manufacturers. Join our VP of Product Marketing Nick Thompson as we discuss the current state of manufacturing and how to address the changing times with Tacton Smart Commerce.