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Support when you need it, how you need it

The experts at Tacton support will help you get the most from your Tacton investment

Our responsive and knowledgeable team is on hand to help you resolve any issues or answer any questions.

Support options

Maintenance and support of Tacton standard products.
Including access to software upgrades, updates and corrections.
Tacton’s online support resource.
Easy-to-access product documentation, troubleshooting articles, how-to guides, and FAQs.
Flexible arrangements for support of customer-specific software and solutions.
Basic: No SLAs (Service Level Agreement) beyond a quick initial response.
Premium: SLAs and guaranteed availability of skilled consultants.
Access to named experts in scheduled support sessions.
Run your applications smoothly in the Cloud.
Includes the cloud Infrastructure (hardware and software) on Amazon Web Services, as well as Tacton-specific software tools for monitoring, measuring, and load-balancing. The infrastructure is sized and configured to meet your specific requirements, for example expected transaction volumes and complexity of configuration models.

Meet the team