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Jens Kuerschner appointed as Tacton’s first Chief Customer Officer (CCO)

STOCKHOLM, Sweden and CHICAGO, September 12, 2019  – Tacton, a global leader enabling smart commerce for manufacturers, today announced the recruitment of Jens Kuerschner. He will be Tacton’s first Chief Customer Officer, a role created to ensure the company’s customer-centricity continues during this period of rapid expansion. His appointment will strengthen the leadership team’s commitment to ensure customers’ success remains the primary mission.

Jens Kuerschner brings over 20 years’ experience, working for software giants such as Oracle, Salesforce, and most recently, Pegasystems, where he served as the Regional Director Consulting for the DACH (Germany, Austria, and Switzerland) region. His previous roles as the Vice President of Salesforce Services DACH, and Director of Sales Consulting for Oracle, demonstrate a solid track record in delivering excellence through customer success and consulting services for cloud-based solutions. His leadership and expertise complement Tacton’s Saas strategy as more manufacturing companies continue digitizing their business processes.

“We are extremely happy to welcome Jens to our executive team. His addition will take our customer-centric strategy to new levels,” commented Frederic Laziou, CEO of Tacton. “Many organizations claim to be customer-focused and some fail to deliver on that promise. Fortunately, with Jens’ expertise, dedication, and leadership, we are better positioned to continue delivering real value to all our customers.”


“I am delighted to join Tacton at such a crucial time of growth and expansion,” remarked Jens. “It is during these times that focusing on the customer is of the utmost importance. I already had the pleasure of meeting many of my new colleagues and I have been impressed by the level of expertise, commitment, and dedication towards helping our customers. I look forward to working the entire organization to continue helping our customers benefit from Smart Commerce.”

Manufacturers today are adopting digital solutions to offer superior solutions to their customers. Jens Kuerschner’s addition to the leadership team ensures Tacton is poised to help its global customers embrace a seamless customer experience.

For more information on Tacton and its smart manufacturing capabilities, visit www.tacton.com.

About Tacton  

Tacton enables Smart Commerce for manufacturers by empowering organizations to extend beyond traditional commerce. Tacton Smart Commerce ensures manufacturers always offer optimal solutions to their customers throughout the entire B2B buyer journey. Our industry expertise and leading technology enable a seamless customer experience. Tacton provides solutions to our global customers such as ABB, Bosch, Caterpillar, Daimler, MAN, Mitsubishi, Siemens, Toshiba and Yaskawa. Tacton is headquartered in Chicago, Illinois and Stockholm, Sweden, with regional offices in Karlsruhe, Germany; Warsaw, Poland; and Tokyo, Japan.

Author: Mateo Bornico