CUSTOMER SELF-SERVICE

Jump-start the buyer journey with self-service CPQ software

Customers engage with the full capabilities of your complex product offerings on their own—anytime, anywhere—with an intuitive online product configurator.

self-service

Enable pre-sales exploration to turn browsers into buyers

Give prospects control with a self‑guided CPQ tool that boosts customer experience and customer retention before engaging a sales rep.

Offer a 24/7 customer experience

Offer a 24/7 customer experience

Empower customers to research and learn about products without sales team assistance.

Support customers’ preferred buying behaviors

Support customers’ preferred buying behaviors

Let your digital-native customers investigate in comfort and without feeling any pressure.

Deliver knowledge and guidance on your customers’ terms

Deliver knowledge and guidance on your customers’ terms

Give customers the freedom to acquire information at their own pace.

Elevate your customer engagement

Elevate your customer engagement

Differentiate your company from competitors by doing more to support customers on their buying journeys.

Enable customers to choose products with confidence

Give customers convenient access to timely, in-depth product information on demand to propel their buying journeys with the Tacton’s self-service CPQ product configurator software.

Enable customers to choose products with confidence

Create a branded user experience

With the Tacton platform, you can tailor your customer self-service user interface to align with your brand and digital presence for a more cohesive customer experience.

Create a branded user experience

Support lead generation

Give prospects the ability to explore all the features and options of your products using an embedded product configurator with your preferred level of pricing transparency. When the prospect is ready to engage, they can send a quote request to the sales team via the Tacton platform.

Support lead generation

Bring products to life with 3D visualization

Boost customer experience by allowing prospects to assemble your products virtually via their web browsers, gaining a greater sense of how the completed products will look and perform when delivered.

Bring products to life with 3D visualization
Gartner Quadrant Image

Recognitions

Tacton: A Gartner® Magic Quadrant™ Leader for CPQ Applications

See why Tacton was named a 3x Leader and positioned highest on the Ability to Execute Axis.

GO DEEPER

Discover more about customer self-service and omnichannel sales

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Customer Self-Service

Empower buyers to confidently configure and share products independently.

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Design Automation

Automate the creation of CAD models and 3D drawings to free engineering resources.

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Omnichannel Selling

Ensure a consistent sales experience across direct, dealer, and digital channels.

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FAQs

A CPQ buyer engagement platform enables customers to guide their own buying journey, by helping them configure products, receive accurate pricing, and quickly generate quotes. They can explore your products and solutions at their own pace and engage with sales when they are ready. The result is improved customer experience, faster sales cycles, and better business outcomes.
The Tacton platform improves the buyer experience by offering customers a seamless, interactive way to configure products and receive personalized pricing in real time. It ensures that every customer can build the right solution for their needs, with clear, accurate quotes and no surprises. By providing a fast, efficient, and error-free quoting process, the platform fosters trust with customers and strengthens relationships, ultimately driving greater customer satisfaction and long-term loyalty.
The Tacton platform enables customers to move seamlessly from one channel to another with ease. The products and prices you present to customers in one channel will be the same as in other channels. This consistency prevents confusing and conflicting messages to the customer, building trust in the buying journey.
Yes, the Tacton platform includes real-time 3D visualizations, both in-browser and using AR/VR tools. As customers modify configurations, the visuals update instantly, helping them understand options, reduce ambiguity, and move confidently toward a purchase decision.

Give customers the resources they need to advance their purchase

If you’re interested in enhancing your CPQ customer engagement and self-service capabilities, reach out to us today.

Request a Demo