Tacton Connect-to-Anything Terms

Last Updated: 2025-03-05

Tacton Systems AB (“Tacton”) provides a proprietary software product known as Tacton Connect-To-Anything (the “Connect Service”). These Tacton Connect-To-Anything Terms (these “Terms”) are a legal agreement between Tacton and the person or organization (“Customer”) purchasing access to the Connect Service pursuant to a separate order form, quote, Master Services Agreement, or similar document with Tacton making reference to these Terms (“Agreement”). These Terms supplement and are made a part of, and do not replace, the Agreement. In the event of a conflict between these Terms and the Agreement, these Terms control.

Tacton and Customer agree as follows:

1. Subscriptions. Unless otherwise expressly stated in the Agreement, subscriptions to the Connect Service begin on the date that Customer purchases access to the Connect Service and continues for a period of 12 months (the “Subscription Term”). Thereafter, the Subscription Term will automatically renew for additional 12-month periods unless a party provides notice of non-renewal at least 90 days prior to the renewal date.

2. Third Party Provider. The Connect Service is made available by a third party provider (“Third Party Provider”) and is a Non-Tacton Application (as that term is defined in the Agreement). Tacton may, replace the Third Party Provider with an alternative, provided that the security and functionality of the Connect Service is not materially decreased.

3. Support. Tacton will provide Level 1 Support and Level 2 Support for the Connect Service. For purposes of this Agreement, “Level 1 Support” means, email, chat or service requests through a ticketing system provided by Tacton support personnel in response to an inquiry placed by Customer regarding product operation generally or an issue requiring technical support (“Issue(s)”) with respect to Connect Service. “Level 2 Support” means Tacton support engineers will reproduce the Issue, characterize and analyze it and attempt to resolve the Issue. If despite Tacton’s commercially reasonable efforts, it is unable to resolve an Issue after providing Level 1 Support and Level 2 Support then Tacton will escalate the matter to the applicable Third Party Provider. Tacton will work with the Third Party Provider in good faith to resolve the Issue.

4. Usage Limits. The Agreement may indicate a usage limit or threshold. If Customer’s usage limit exceeds the agreed upon threshold, Customer will be upgraded to the appropriate usage tier and will be invoiced accordingly.

5. Third party Provider Terms. Customer’s use of the Connect Service is conditioned on Customer’s acceptance of, the Third Party Provider supplemental terms located at: https://www.workato.com/legal/embedded-software-supplemental-terms (the “Supplemental Terms”). Customer hereby accepts the Supplemental Terms.

6. Modification. Tacton may modify these Terms at any time. Modifications become effective immediately upon your first access to or use of the Connect Service after the “Last Updated” date at the top of these Terms. Tacton will notify Customer of any material changes to these Terms by email sent to the address Tacton has on file for Customer. Continued access to or use of the Connect Service after the modifications have become effective will be deemed conclusive acceptance of the modified Terms.