Self-Service Channels

Jump-start the buyer journey with self-service CPQ software

Customers engage with the full capabilities of your complex product offerings on their own—anytime, anywhere—with an intuitive online product configurator.

Self-Service Channels

Empower buyers to increase sales

Tacton’s Self-Service Channels extend the power of Tacton CPQ into an independent, buyer-preferred purchasing process to close more deals.

Offer a 24/7 customer experience

Offer a 24/7 customer experience

Empower customers to research and learn about products without sales team assistance.

Support customers’ preferred buying behaviors

Support customers’ preferred buying behaviors

Let your digital-native customers investigate in comfort and without feeling any pressure.

Deliver knowledge and guidance on your customers’ terms

Deliver knowledge and guidance on your customers’ terms

Give customers the freedom to acquire information at their own pace.

Elevate your customer engagement

Elevate your customer engagement

Differentiate your company from competitors by doing more to support customers on their buying journeys.

Close more deals, faster

Maximize your sales team’s impact by enabling customers to configure and purchase products on their own.

Close more deals, faster

Stand out from the competition

Tailor your Self-Service Channels to engage users, capture their contact information, and expand your digital presence for a cohesive customer experience.

Stand out from the competition

Simplify and eliminate errors

Easy to set up and directly connected to your Tacton CPQ, Self-Service Channels eliminate mistakes to enable confident buying and build brand loyalty.

Simplify and eliminate errors

Bring products to life with 3D visualization

Elevate the customer experience by allowing prospects to assemble your products virtually via their web browsers, gaining a greater sense of how the completed products will look and perform when delivered.

Bring products to life with 3D visualization
Gartner Quadrant Image

Recognitions

Tacton: A Gartner® Magic Quadrant™ Leader for CPQ Applications

See why Tacton was named a 4x Leader and positioned highest on the Ability to Execute and Completeness of Vision axes.

GO DEEPER

Discover more about customer self-service and omnichannel sales

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Navigating the Vehicle Dealership Model Transformation with Omnichannel, Visualization, and Self-Service Sales Capabilities

The vehicle dealership model transformation is here for heavy and specialty vehicle manufacturers, and CPQ is at the center of the journey

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Enhancing Industrial Buying with Omnichannel Sales and CPQ

Enhance your buying and selling experience with Tacton's omnichannel sales and CPQ to better help your business and customer satisfaction

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Improve How You Reach Customers with Self-Service

With Tacton Self-Service it's possible for your customers to quickly configure price and quote manufacturing products online.

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FAQs

A CPQ buyer engagement platform enables customers to guide their own buying journey, by helping them configure products, receive accurate pricing, and quickly generate quotes. They can explore your products and solutions at their own pace and engage with sales when they are ready. The result is improved customer experience, faster sales cycles, and better business outcomes.
The Tacton platform improves the buyer experience by offering customers a seamless, interactive way to configure products and receive personalized pricing in real time. It ensures that every customer can build the right solution for their needs, with clear, accurate quotes and no surprises. By providing a fast, efficient, and error-free quoting process, the platform fosters trust with customers and strengthens relationships, ultimately driving greater customer satisfaction and long-term loyalty.
The Tacton platform enables customers to move seamlessly from one channel to another with ease. The products and prices you present to customers in one channel will be the same as in other channels. This consistency prevents confusing and conflicting messages to the customer, building trust in the buying journey.
Yes, the Tacton platform includes real-time 3D visualizations, both in-browser and using AR/VR tools. As customers modify configurations, the visuals update instantly, helping them understand options, reduce ambiguity, and move confidently toward a purchase decision.

Give customers the resources they need to advance their purchase

If you’re interested in enhancing your CPQ customer engagement and self-service capabilities, reach out to us today.

Request a Demo