The challenge

Metso is a global leader in sustainable technology solutions for the mining, aggregates, recycling, and process industries. With over 17,000 employees across 50 countries, Metso operates with a mission to innovate and improve efficiency throughout the entire value chain of mineral processing.

Metso relied on manual, Excel-based configurators, leading to decentralized data, inconsistent pricing, and a time-consuming sales process. These inefficiencies hindered the company’s ability to quickly and accurately provide quotes, limiting growth in a competitive market.

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The solution

To modernize its sales and product configuration process, Metso implemented Tacton CPQ (Configure, Price, Quote), integrated with Metso’s Salesforce CRM. This cloud-based solution automated and streamlined the process of configuring complex products, generating accurate quotes, and managing product data.

Key steps in the implementation included:

• Leadership Engagement
• Organizational Change Management
• Data Quality Improvement

The Results

The Tacton CPQ implementation delivered significant benefits, including:

Increased Quotation Volume
Quotation generation increased by 20%, enabling the sales team to respond to more opportunities.

Resource Efficiency Gains
Proposal management resources were reduced by 40%, and product managers could focus more on innovation rather than handling individual sales cases.

Faster Time to Quote
Sales teams reported faster product scoping and pricing, improving customer satisfaction and sales outcomes.

Improved Accuracy
More accurate pricing and quotes strengthened customer trust and Metso’s brand.