Resource Type: Customer Story

Webinar: The Missing Link that kills your Order Quality

Webinar_CPQ-Integration_Produktdaten

Wondering how to leverage existing product data by integrating CPQ with PLM, ERP and PIM?

More and more enterprise organizations are implementing transformative technologies to profit from automated workflows and to increase efficiency and cost-effectiveness.

What sounds simple is, in practice, a complex procedure that needs experiences and engagement. Especially when you’re manufacturing highly customizable products.

It’s not only that disconnected systems lead to quoting errors, long sales cycles, and a poor experience for customers. There are other challenges that need to be addressed: Who is affected by data silos? Is everyone aware of the problem? Do you know how information should flow between people and systems?

In this webinar, CPQ experts Magnus Fasth and Patrik Skjelfoss, both from cpq.se, will explain:

What is important when connecting CPQ with PLM, ERP and PIM.
How to create a single view of data that enables you to connect your processes and systems in a meaningful way.

Customer Video: Pelco: “Mapping the Customer Journey”

Success with CPQ starts with trust

Our customer Pelco is a global leader in video security solutions. The product portfolio includes video surveillance cameras, video management and recording systems, security software and services.

Pelco’s Customers include cities, hospitals, airports, seaports, retail and office environments, as well as schools and universities.

At our Smart Commerce Online Summit, Pelco’s Fahad Mahboob explained how with our solutions Pelco achieved:

  • Tailored its own sales and distribution processes better to customer requirements and customer journey.
  • Reducing the complexity of product configuration and pricing.
  • Reducing the number of offer revisions.

View the entire discussion here!

Customer Video: nVent “Developing a Customer-Centric Digital Strategy”

Our customer nVent is a globally active manufacturer of control cabinets, device housings, subracks, and associated components for a wide variety of requirements.

In his lecture, Alexander van der Weide, VP Marketing Enclosures, explains how nVent has managed with Tacton CPQ to offer customers a convincing digital customer experience and excellent customer service.

View the entire discussion here!

Plus Pack CPQ Success Story

Plus Pack, an established food packaging manufacturer based in Odense, Denmark, has made Product Configuration a crucial component of their digital strategy. Plus Pack’s mission is to become the preferred partner of customized and sustainable packaging solutions, and with Tacton Smart Commerce powered by CPQ. Plus Pack is well-equipped to reach their goals faster and more efficiently.

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“Tacton Smart Commerce will allow us to better serve our customers by shortening the time to value and continue our strategy of helping our customers stand-out with sustainable packaging solutions.”

Anders Top Haustrup
CEO

Insta GmbH

Insta gmbh finds success with Tacton CPQ

Founded in 1970 Insta GmbH is a leader in the production of electronics, systems, software and electromechanics solutions. Insta realized they were facing a challenge selling their
creative lightline system to architects because of the mass number of components. This is when Insta decided to search for a CPQ system. Their search lead them to Tacton CPQ which helped them save more than 1,200 working hours per year.

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Husky Hot Runners and Controllers

Husky Hot Runners uses Tacton CPQ software for their product configurations

The Challenge

Husky was facing a challenging quoting process for their hot runner business when they realized they needed to consider 60-70 variables for each solution. These variables may seem small, but behind each variable was thousands of guidelines for what to select into a configuration. This meant the sales engineers managing the quote would have to do manual work across multiple systems in Excel and look-up charts.​

The Solution

From sales to engineering, they searched for a solution that would work for anyone who needed to configure products.​

Husky’s search led them to Tacton CPQ. With Tacton, Husky finally found a tool that can handle their product complexity while cutting the time spent on their tens of thousands of quotes per year. Working with Tacton also helps Husky sales reps prepare quotes without support which allows engineers to focus on innovation. ​

About Husky Hot Runners

Tacton supports our solutioning processes globally.

Steffen Bönecke
Director of Global Engineering and Operation Transformation​

Husky Injection Molding Systems is a global leader in supplying injection molding equipment and services. With over 4,000 employees worldwide Husky supports customers in over 100 countries.​

The Results

Reduced solution time 75%

100% Error free quotes

Zero incorrect configurations

Lowered Warranty Costs

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Bürkert

Considering Bürkert approaches their business from the customer’s point of view, they required a cloud-based tool that enables access to everyone, everywhere. Learn how they used Tacton CPQ to put their customers at the center of their process while reducing errors and enabling sales teams to deliver a quote in just minutes.

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It’s always a challenge when you’re trying to roll out a new system. But the minute people started using Tacton, they could see the benefits and how it made life so much easier.

Marcel Goetzelmann
IT Application Consultant, Bürkert

Eldon

Success Story Tacton CPQ Eldon

Looking to grow sales and market share, Eldon recognized the market shift towards more individualized solutions and the benefits Tacton CPQ software could bring. The company faced a challenge that’s shared by many manufacturers: how do you become more responsive to customer needs and provide a more customer-focused offering? Eldon wanted to find an edge by offering customized solutions faster and more cost-effectively than the competition and teamed up with Tacton to capitalize on the opportunity.

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The lion’s share of our sales comes from standard products, but it’s often our ability to offer customized solutions that wins us new business.

Mats Toftebrant, CIO, Eldon